Effective date: August 30, 2009

Last updated: August 30, 2025

1. Introduction

Ellie Salon (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website (www.elliesalon.ca) and use our services.

2. What information we collect

We may collect the following types of personal information:

Contact information (e.g., your name, email address, phone number, postal address) when you book an appointment, sign up for our newsletter, or fill in a contact form.

Appointment and service information (e.g., date/time of services you booked, service(s) you requested).

Payment information (only as necessary to process a payment or deposit through our system) — note: we do notstore full credit-card details on our website servers.

Technical / usage data when you visit our website: your IP address, device type, browser type, pages visited, time and date of visit, the referring website (if any) and other analytics.

Cookies and similar tracking technologies (see “Cookies” section below).

3. How and why we use your information

We use your personal information for the following purposes:

To provide you with the services you requested (e.g., booking your appointment, confirming or cancelling).

To communicate with you (e.g., email or SMS reminders, responding to your inquiries).

To send you promotions, offers, or newsletters if you have given your consent. You may opt-out at any time.

To improve our website, understand usage patterns, and for internal business analytics.

To comply with legal or regulatory obligations.

We will only use your information for the purpose for which it was collected (or for reasonably compatible purposes) and will not use it in a way you would not reasonably expect.

4. Sharing your information

We will not sell or rent your personal information to third parties for marketing purposes.
We may share your personal information with third-party service providers who help us run our business (for example, our booking software provider, our email service provider, our website hosting provider). These providers are bound to protect your information.
We may also disclose your personal information if required by law, regulation, court order or governmental authority.

5. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy (for example, until the appointment is complete and any follow-up communications are done), or as required by applicable law.
We will delete or anonymize information when it is no longer needed.

6. Cookies and tracking

Our website uses cookies and similar technologies to track website usage and improve your experience. Cookies may be “session” cookies (deleted when you close the browser) or “persistent” cookies (remain until you delete them or until they expire).
You can disable cookies via your browser settings, but this may affect your website experience.

7. Your rights

You have the right to access, correct or delete your personal information that we hold. You may also withdraw consent to marketing communications at any time (e.g., unsubscribe from our newsletter).
To exercise your rights, please contact us (see “Contact us” section below).

8. Security

We implement reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure — we cannot guarantee absolute security.

9. International transfers

Because we are based in Canada and operate from here, your information is stored in Canada (or within aligned jurisdictions). If any third-party service provider stores data abroad, we will take appropriate measures to ensure adequate protection.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of the website after such changes constitutes your acceptance of the revised policy.

11. Contact us

If you have any questions about this Privacy Policy or our privacy practices, or wish to access, correct or delete your information, please contact us using the details at the bottom of this page.